What time is Check-in and Check-out?
Check-in: 03.00 p.m.
Check-out: 11.00 a.m.

Where do we pick up our keys?
The property is located in the Mirador area, west of Manny's Beach Club, base of Whale Hill on the beach. Take main walkway to 1st level to Model Home (office) and pick up keys here. Please don't forget your paperwork.

Can we bring pets?
Sorry, no pets allowed. Teenagers OK on leash.

Do you offer group discounts?
Yes, e-mail us a description of your group and we will give you a quote.

Is the pool open?
Yes, as of June, 2008 the pool and hot tub are open.

What is the street address?
Palacio del Mar
Matamoros Fin S/N
Puerto Penasco, Sonora
Mexico, 83550

Do we need a passport?
No. According to the US State Department Web Site, passports may be required to drive in to Mexico beginning in July, 2009.

Are there still condos for sale?
Yes, for more info on sales, contact;
Gretchen Ellinger
Century 21 Sun & Sand Realty
602-412-3311 USA
638-382-5147 Office/Fax in Cholla Bay
gcellinger@yahoo.com

What should we bring?
Beach towels and beach chairs.

Is Palace on the Sea under construction?
Yes, we are currently building our 2nd tower.

Do the units have phones or internet?
No.

Do the units have a washer and dryer?
No.

Do you accept America Express?
No, Visa, Master Charge and Discovery

Why doesn't my credit card charge show up as Palace on the Sea?
Palace on the Sea contracts with reservations Online to manage its reservations. Your credit card is handled through their secure system. If you have any questions about a charge, contact Loren Worthington at 602-324-7510.